Frequently Asked Questions
Everything you need to know about our premium silk products.
What type of silk do you use in your products?
We use 100% pure Mulberry silk, typically ranging from 19 to 25 momme, to ensure the highest quality, durability, and a luxurious feel for all our garments and bedding.
How long does shipping take?
Standard shipping typically takes 7-12 business days, while expedited shipping options are available at checkout and usually arrive within 3-5 business days after processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unwashed condition with tags attached. Please note that for hygiene reasons, some items like silk face masks may be final sale.
How should I care for my silk items?
To maintain the longevity of your silk, we recommend hand washing in cold water with a pH-neutral detergent or dry cleaning. If using a machine, select the delicate cycle and use a mesh laundry bag.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure checkout options like PayPal, Apple Pay, and Klarna for installment payments.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.